NYE Festival Information
Wet‘n’Wild Sydney has obtained a commitment from the promoter that all ticket holders will receive a full refund after the cancellation of One Cube Entertainment’s NYE Festival in the park planned for New Year’s Eve. The previously announced Australia Day event will not be occurring.
Wet’n’Wild Sydney has returned to the promoter the total license fee paid for the hire of the venue after being given a commitment all funds would go to ticket holders as refunds.
“We are extremely disappointed that the event had to be cancelled. The safety of our guests is our number one priority. While we were not required to return the venue license fee to One Cube Entertainment we felt it was in the best interests of ticket holders to ensure they were all refunded.
After direct communication with One Cube Entertainment, Moshtix and MyGuestlist, Wet’n’Wild Sydney has obtained assurances the process for refunding ticket holders is established and operational.
Ticket holders can visit the One Cube Entertainment website, nyefestival.net.au for further details or refer to their place of purchase for refunds, including myguestlist.com and moshtix.com.au
A hotline has been created by One Cube Entertainment and is available between 11am – 5pm, Monday to Friday.
Refund Hotline: 0430 666 999
Department of Fair Trading
Hotline: 1800 213 428