Park Rules & Policies

Conditions of Entry & Responsibilities of Patrons

The Conditions of Entry apply to all patrons of Wet'n'Wild Sydney

Conditions of Entry

  • By your participation, you accept the inherent risks of possible injury or harm associated with the amusement rides, attractions and waterslides at our water park and the inherent risks associated with any activity in or near water. You should consider this participation in a responsible manner and with good judgment, particularly if you have a health or medical condition, are pregnant or other physical limitations. We will not be liable for any personal injury or loss where negligence cannot be attributed to the owners and operators of Wet’n’Wild Sydney.
  • Commercially prepared food, large quantities of food and alcohol are NOT permitted in-Park.
  • Vehicles are parked in the carpark at your own risk. We will not be responsible for the loss of or damage to any vehicle, accessory or contents in or on any vehicle. View full Car Park Terms & Conditions below.
  • Wet’n’Wild Sydney has a no smoking policy. No smoking is permitted inside the grounds.
  • You agree to let us inspect any bags or other goods in your possession or your locker immediately upon request. Full Locker Hire Terms & Conditions can be found below , or by contacting Guest Services.
  • Photographs or videos taken by you must be for your own personal use and enjoyment and not for any commercial purpose. We may use any photographs or video that we take of you for our commercial purposes without payment to you.
  • Due to safety or operational requirements, physical restrictions and/or clothing or accessory restrictions may apply on some rides, attractions and waterslides.
  • Restrictions or limitations on access to the water park, rides, waterslides and attractions may be imposed at any time.
  • You may be evicted from Wet’n’Wild Sydney for inappropriate behaviour. You may be refused entry or evicted if you are under the influence of drugs or alcohol.
  • We may close rides, attractions, waterslides and/or the water park on a permanent or temporary basis due to inclement weather, safety, refurbishment, maintenance, Acts of God, or other reasons. Extensions to the validity of any pass you have purchased from us or refunds as a result of limited visitation, suspension, premises or ride closure are not granted (subject to any requirements at law to the contrary).
  • You agree to comply with the MyBand Terms & Conditions found below .
  • We reserve the right to modify the conditions of entry at any time.

Full Locker Hire Terms & Conditions

Locker Hire

  • Locker hire is not included in the price of admission.
  • Lockers are available for hire for the storing of personal belongings. Guests may select from the following sizes: Regular (325x400x500) or Large (360x400x500).
  • Locker hire purchase will be assigned to your MyBand and will provide unlimited keyless access to your locker throughout the day.
  • It is your responsibility to ensure your locker is secured properly at all times during the period of hire. We take no responsibility for items lost, stolen, misplaced and or damaged from your locker due to your incorrect use.
  • Your locker hire expires at midnight on the day of hire. At this time all lockers will be opened and cleared of any remaining items which may be claimed from Wet’n’Wild Sydney’s Lost & Found located at Guest Services.
  • We reserve the right to open/search/empty any locker if any illegal activity is suspected. At no time shall any dangerous, flammable or illegal substances or equipment be stored in a locker.

MyBand Terms & Conditions

These terms and conditions form part of the Terms & Conditions of Purchase and Use of single and two day admission and season passes for Wet’n’Wild Sydney. You will be deemed to have accepted these terms and conditions when loading funds onto your MyBand and using it in-Park.

You must wear your MyBand at all times when in the Park.

Upon issue of your MyBand a photograph of you (the registered user) will either be taken by us at the Box Office and loaded onto your MyBand or loaded by you through your online account for the purpose of allowing you entry to the Park and verifying use of your MyBand in-Park.

When your MyBand is used in-Park a photograph of the registered user of the MyBand is displayed at the register for verification purposes. If the photograph of the registered user does not match the wearer of the MyBand then the band shall be confiscated and:

  • the wearer will be required to purchase a single day entry ticket or leave the Park immediately.
  • we may (depending upon the circumstances of mis-use and at our sole discretion) notify the registered user of the band that their MyBand is cancelled preventing any further entry into the Park.

Your MyBand may also be cancelled in accordance with the terms and conditions of purchase and use of single day admission and season passes to the Park.

You are responsible for the security of your MyBand and preventing it from theft or misuse as you remain liable for any purchases made by a third party using your MyBand.

You must report the theft of your MyBand to the police. You must also advise us without delay if your MyBand is lost or stolen to ensure the band is deactivated.

If your MyBand is damaged or does not work properly or is lost or stolen then a new MyBand will be issued to you (a replacement fee of $10 is payable unless it does not work properly or a Police report is produced where your MyBand was stolen) and any balance of funds shall be transferred to your new MyBand.

You can load funds onto your MyBand at any time during Park operating hours as many times as you like by either using a credit card, a debit card or by paying cash however the maximum balance at any one time may not exceed $1,000.00.

Your MyBand can be used for all in-Park purchases including lockers, pay-for-play, retail and food & beverage items.

If you wish to use your MyBand to make a purchase just tell our team member and then tap it against the RFID scanners. Our team member will then confirm payment once your MyBand is properly scanned at the point of sale.

Any purchase that you wish to make that exceeds the available balance of your MyBand shall require you to pay the difference by another payment method e.g. cash or credit card.

If you want us to provide details of what purchases have been made using your MyBand then just contact Guest Services or the Box Office in-Park where (subject to verification of your identification) the information will be provided to you.

Funds credited to your MyBand may be refunded to you at any time by visiting the Box Office at the Park (you must produce a suitable form of identification at the time). The refund will be made in the same manner as you last loaded funds onto your MyBand.

If there is any unused balance on your MyBand at the end of the operating season then:

  • it can be used if you purchase a Season Pass or a single or two day admission to the Park for the next season (the balance becomes active once you make the purchase), OR
  • you can get a refund by contacting our Call Centre who will organise the refund via a bank deposit.

If you have not activated your MyBand by the expiration of the following Park season then we will cancel your MyBand and the balance of funds will be transferred to you if we are able to contact you at your last known address but if not then it will be transferred to the Commonwealth Government as unclaimed money.

The MyBand issued to you shall at all times remain the property of Wet’n’Wild Sydney Pty Ltd.

You may transfer a valid MyBand to another person for their use by visiting the Box Office before entering the Park BUT a band can only be transferred to another person if it has not been previously used to gain entry into the Park during the current operating season.

You are referred to the terms of our Privacy Collection Statement which addresses the manner in which we collect and use any personal information that may be provided.

If you have any questions or wish to check the balance on your MyBand at any time please contact our Call Centre by telephoning 133 386 or visit the Box Office at the Park.

Responsibilities of Patrons

  • Patrons with medical conditions are responsible for assessing whether they can participate. You must seek medical advice if uncertain.
  • Patrons with casts, footwear, eyewear or any hard or sharp objects are not permitted on any water slides and may be restricted on certain rides. If uncertain of the restrictions for each ride, please ask staff or check signs prior to participating.
  • You must act with consideration for both yourself and others and refrain from behaviour which could affect your safety and the safety of others.
  • You must obey all reasonable written and verbal instructions and warnings given by staff.
  • You must use safety equipment where directed.
  • We will not be responsible for any loss of property. You are responsible for your own personal property. There are a limited number of lockers available for hire.
  • Adults and carers are responsible for persons under their supervision. Lifeguards and staff cannot supervise children at all times.
  • The Keep Watch guidelines published by Royal Life Saving Australia recommend adults actively supervise children under the age of 10 at all times. Keep Watch guidelines can be found on the Royal Life Saving Australia site, or by contacting Guest Services.
  • We reserve the right to deny admission to persons under the age of 14 unless accompanied by a guardian over the age of 16.

Car Park Terms & Conditions

Car Park 1 – Boom Gate

  • Vehicles are accepted for the purpose of parking only and persons may only enter the car park if these terms and conditions are agreed to. If you do not agree to these terms please exit car park immediately.
  • Entry is granted and your acceptance of these terms assumed when you accept the issued car park ticket from the boom gate and park your vehicle.
  • Exit is granted upon presentation of ticket to boom gate that has been paid in full and validated by Guest Services within the Park HOWEVER we may permit the exit of a vehicle whether a ticket is produced or not and we are not liable for the theft, loss of or damage to a vehicle removed from the car park whether a ticket is produced or not.
  • We are not liable to you for, and you release us from all claims in respect of, personal injury or death occurring in the car park, theft or loss of or damage to your vehicle howsoever caused except to the extent that it was caused by our negligence or wrongful act or omission.
  • Your vehicle is parked at your own risk and you are solely responsible for the security of your vehicle in the car park.
  • You must park within the marked boundaries of a parking space and not obstruct the entry or exit of any other vehicle.
  • You must not use those bays that are reserved for disabled guests unless you display a valid permit which has not expired.
  • You can only gain access to or remove a vehicle during the hours of operation of the Park.
  • You must follow signs and instructions by us and any person appointed by us to control the car park and adhere to and follow any directions and regulations displayed in the car park or otherwise communicated to you from time to time.
  • We have the right to enter, move (including to an outside area), prevent the exit or movement of, or have towed away, any vehicle. We are not liable for any damage caused to your vehicle if we move it.

Car Park 2 – Overflow

  • Vehicles are accepted for the purpose of parking only and persons may only enter the car park if these terms and conditions are agreed to. If you do not agree to these terms, please exit car park immediately.
  • We are not liable to you for, and you release us from all claims in respect of personal injury or death occurring in the car park, theft or loss of or damage to your vehicle howsoever , except to the extent that it was caused by our negligence or wrongful act or omission.
  • Your vehicle is parked at your own risk and you are solely responsible for the security of your vehicle in the car park.
  • You must park within the marked boundaries of a parking space and you must not obstruct the entry or exit of any other vehicle.
  • You can only gain access to or remove a vehicle during the hours of operation of the Park.
  • You must follow signs and instructions by us and any person appointed by us to control the car park and adhere to and follow any directions and regulations displayed in the car park or otherwise communicated to you from time to time.
  • We have the right to enter, move (including to an outside area), prevent the exit or movement of, or have towed away, any vehicle. We are not liable for any damage caused to your vehicle if we move it.
  • We may permit the exit of a vehicle whether a ticket is produced or not and we are not liable for the theft, loss of or damage to a vehicle removed from the car park whether a ticket is produced or not.

Accessibility Information

We want your visit to Wet'n'Wild Sydney to be a fun and exciting experience you’ll never forget. That is why we’ll do all we can to ensure your day is not only memorable, but as safe and accessible as possible.

Accessible Parking

If you hold a current disabled parking permit, there is parking available adjacent to the main gate. These car parking spaces are clearly marked with the International Disability Symbol.

Entrance Prices

As not all attractions are fully accessible if you have a disability, we do offer a discounted rate if you:

  • Use a wheelchair
  • Have an intellectual, aural or visual disability
  • Have a Disability Pension Card
A disabled admission rate will be available for purchase at the box office located at the main gate only on the day of your visit upon the presentation of a State or Commonwealth issued Disability Pension Card.

Enjoy Your Day with a Companion

If you have a disability, you may consider visiting the park with someone who can physically assist you if necessary. A guest with a disability who produces their Companion Card is entitled to 1 Free of Charge companion so that their companion can provide attendant care support during the visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

Emergency Health Services/First Aid

If you require personal medical equipment and/or medication to be refrigerated/stored please contact our Contact Centre on 13 33 86 prior to your day of visit to discuss your requirements.

Restrooms

Accessible restrooms are available at Wet'n'Wild Sydney.

Wheelchair and Stroller Hire

A limited number of wheelchairs and strollers are available from Guest Services. Wheelchair hire is available for a fully refundable $20 deposit upon return. Stroller hire is available for $20 with a $10 refundable deposit upon return.

Guide, Hearing and Assistance Dogs

Guide, Hearing and Assistance Dogs are welcome in the park. However we cannot permit them on, or in, any of our attractions and they must wear their working vest identifying their role at all times.

Casts and Strapped Limbs

We take our duty of care to our guests very seriously, and therefore do not allow any guest with a visible injury, such as a hard cast, to ride any of the water slides.

For safety reasons, if you have an amputated limb or prosthesis, you may be unable to use some of our attractions.

We do understand that situations vary, and our Guest Services team can assist you to plan your day on an individual basis and determine which attractions can be undertaken safely. This can be done on the day you attend Wet’n’Wild Sydney by visiting Guest Services, located near the entry gate.

Guests with Epilepsy and Motion Sickness

Many of our attractions are not recommended if you have Epilepsy, motion sickness or experience seizures. We suggest you phone our Contact Centre prior to your visit for more information. As situations vary, our Guest Services team can assist you to plan your day on an individual basis and determine which attractions can be undertaken safely.

Eye Wear

In accordance with Australian Standard 3533.2 (2009) for the safety of all guests, eye wear including goggles and prescription glasses are not permitted on any of our rides or slides.

Guest Services

If you have additional questions, please contact our Contact Centre on 13 33 86.

Questions or Need Additional Help?

For information on rides, lockers, ride accessibility, wheelchair rentals, booking group events, and other information, you can contact the Park on 13 33 86 or Click Here.

Thank you for your patronage. We look forward to making your visit thrilling, joyous, and filled with happy memories!