The Conditions of Entry apply to all patrons of Wet'n'Wild Sydney
These terms and conditions form part of the Terms & Conditions of Purchase and Use of single and two day admission and season passes for Wet’n’Wild Sydney. You will be deemed to have accepted these terms and conditions when loading funds onto your MyBand and using it in-Park.
You must wear your MyBand at all times when in the Park.
Upon issue of your MyBand a photograph of you (the registered user) will either be taken by us at the Box Office and loaded onto your MyBand or loaded by you through your online account for the purpose of allowing you entry to the Park and verifying use of your MyBand in-Park.
When your MyBand is used in-Park a photograph of the registered user of the MyBand is displayed at the register for verification purposes. If the photograph of the registered user does not match the wearer of the MyBand then the band shall be confiscated and:
Your MyBand may also be cancelled in accordance with the terms and conditions of purchase and use of single day admission and season passes to the Park.
You are responsible for the security of your MyBand and preventing it from theft or misuse as you remain liable for any purchases made by a third party using your MyBand.
You must report the theft of your MyBand to the police. You must also advise us without delay if your MyBand is lost or stolen to ensure the band is deactivated.
If your MyBand is damaged or does not work properly or is lost or stolen then a new MyBand will be issued to you (a replacement fee of $10 is payable unless it does not work properly or a Police report is produced where your MyBand was stolen) and any balance of funds shall be transferred to your new MyBand.
You can load funds onto your MyBand at any time during Park operating hours as many times as you like by either using a credit card, a debit card or by paying cash however the maximum balance at any one time may not exceed $1,000.00.
Your MyBand can be used for all in-Park purchases including lockers, pay-for-play, retail and food & beverage items.
If you wish to use your MyBand to make a purchase just tell our team member and then tap it against the RFID scanners. Our team member will then confirm payment once your MyBand is properly scanned at the point of sale.
Any purchase that you wish to make that exceeds the available balance of your MyBand shall require you to pay the difference by another payment method e.g. cash or credit card.
If you want us to provide details of what purchases have been made using your MyBand then just contact Guest Services or the Box Office in-Park where (subject to verification of your identification) the information will be provided to you.
Funds credited to your MyBand may be refunded to you at any time by visiting the Box Office at the Park (you must produce a suitable form of identification at the time). The refund will be made in the same manner as you last loaded funds onto your MyBand.
If there is any unused balance on your MyBand at the end of the operating season then:
If you have not activated your MyBand by the expiration of the following Park season then we will cancel your MyBand and the balance of funds will be transferred to you if we are able to contact you at your last known address but if not then it will be transferred to the Commonwealth Government as unclaimed money.
The MyBand issued to you shall at all times remain the property of Wet’n’Wild Sydney Pty Ltd.
You may transfer a valid MyBand to another person for their use by visiting the Box Office before entering the Park BUT a band can only be transferred to another person if it has not been previously used to gain entry into the Park during the current operating season.
You are referred to the terms of our Privacy Collection Statement which addresses the manner in which we collect and use any personal information that may be provided.
If you have any questions or wish to check the balance on your MyBand at any time please contact our Call Centre by telephoning 133 386 or visit the Box Office at the Park.
We want your visit to Wet'n'Wild Sydney to be a fun and exciting experience you’ll never forget. That is why we’ll do all we can to ensure your day is not only memorable, but as safe and accessible as possible.
If you hold a current disabled parking permit, there is parking available adjacent to the main gate. These car parking spaces are clearly marked with the International Disability Symbol.
As not all attractions are fully accessible if you have a disability, we do offer a discounted rate if you:
If you have a disability, you may consider visiting the park with someone who can physically assist you if necessary. A guest with a disability who produces their Companion Card is entitled to 1 Free of Charge companion so that their companion can provide attendant care support during the visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.
If you require personal medical equipment and/or medication to be refrigerated/stored please contact our Contact Centre on 13 33 86 prior to your day of visit to discuss your requirements.
Accessible restrooms are available at Wet'n'Wild Sydney.
A limited number of wheelchairs and strollers are available from Guest Services. Wheelchair hire is available for a fully refundable $20 deposit upon return. Stroller hire is available for $20 with a $10 refundable deposit upon return.
Guide, Hearing and Assistance Dogs are welcome in the park. However we cannot permit them on, or in, any of our attractions and they must wear their working vest identifying their role at all times.
We take our duty of care to our guests very seriously, and therefore do not allow any guest with a visible injury, such as a hard cast, to ride any of the water slides.
For safety reasons, if you have an amputated limb or prosthesis, you may be unable to use some of our attractions.
We do understand that situations vary, and our Guest Services team can assist you to plan your day on an individual basis and determine which attractions can be undertaken safely. This can be done on the day you attend Wet’n’Wild Sydney by visiting Guest Services, located near the entry gate.
Many of our attractions are not recommended if you have Epilepsy, motion sickness or experience seizures. We suggest you phone our Contact Centre prior to your visit for more information. As situations vary, our Guest Services team can assist you to plan your day on an individual basis and determine which attractions can be undertaken safely.
In accordance with Australian Standard 3533.2 (2009) for the safety of all guests, eye wear including goggles and prescription glasses are not permitted on any of our rides or slides.
If you have additional questions, please contact our Contact Centre on 13 33 86.
Questions or Need Additional Help?
For information on rides, lockers, ride accessibility, wheelchair rentals, booking group events, and other information, you can contact the Park on 13 33 86 or Click Here.
Thank you for your patronage. We look forward to making your visit thrilling, joyous, and filled with happy memories!